BMW Assist/Concierge Charges

[DRG]

How many of you purchased the BMW Assist/Concierge service within the past 6 months and now find out you have to pay for the concierge through assist at $4.95 per call? We were told we could get weather info, road info, and directions through assist, over the radio, and included in the $240 fee.
We received a card in the mail last month indicating this $4.95 fee/per request.
Anyone out there fighting this misrepresentation?

 

[MrElussive]

Wow, that is extremely weird. Is the first year of BMW Assist free? I know that the first year of Mercedes Tele Aid is free and then $300 per year thereafter. What I'm getting at is that, perhaps if BMW Assist's first year is free, then maybe during this first year that only includes the emergency and roadside assistance services. And then in the next year when you actually pay the $240 yearly charge, then all the other services are free. [???1]

 

[gizzy]

The $4.95 charge is if you use the SOS button for the concierge services. These services are still free (with exception of the yearly charge) if you call the 800 number. Calling the 800 number was about your only option before they started the 4.95 crap.